Shipping Policy

1Shipping Overview

Luxora Shelves works to process and ship each order as carefully and promptly as possible. After an order is accepted, it moves through confirmation, preparation, dispatch, and delivery. You are responsible for providing a complete and correct delivery address during checkout.

• 1
  Order confirmationYour order details are received and reviewed.
• 2
  ProcessingYour items are prepared for dispatch.
• 3
  ShippingYour dispatched order travels to the delivery address.
• 4
  DeliveryThe carrier completes delivery or provides its next instructions.

2Order Processing

Orders may require processing before dispatch. Processing includes payment confirmation, order review, item preparation, packaging, and carrier handover. Processing time is separate from the 7–14 business-day shipping estimate. Orders placed on weekends or public holidays begin processing on the next business day.

We may contact you if an order requires address confirmation, payment review, or other information. A delayed reply may delay dispatch. Orders containing different products may require additional preparation time.

3Shipping Time

Our estimated shipping time is 7–14 business days after dispatch. Business days normally exclude Saturdays, Sundays, and public holidays. The estimate begins when the carrier receives the package, not when the order is placed.

The 7–14 business-day window is an estimate rather than a guaranteed delivery date. Actual timing can vary based on the destination, carrier network, product availability, customs processing, weather, peak seasons, and other events outside our reasonable control.

4Shipping Rates

Available shipping methods and charges are shown during checkout before payment is completed. Rates may depend on the delivery destination, package size, package weight, product type, and available carrier service. Any shipping charge shown in your completed order is part of the final order total.

5Shipping Locations

Shipping availability is confirmed during checkout. If the Website does not accept a delivery address or does not display a shipping option for that destination, we are unable to complete delivery to that location through the available service. Some products or destinations may be subject to carrier, size, legal, or service restrictions.

6Tracking Your Order

When tracking is available, the tracking details are sent to the email address used for the order. Tracking may take time to update after the shipping label is created or the package is handed to the carrier. If no movement appears immediately, allow the carrier time to scan and update the shipment.

Keep your order confirmation and tracking information until the delivery is complete.

7Address Changes and Order Corrections

Review your name, delivery address, postal code, apartment or unit number, email, and telephone details before placing an order. If you notice an error, email sales@luxorashelves.com as soon as possible with your order number and the correct information.

We will try to help, but an address change or cancellation cannot be guaranteed after an order has entered processing or been dispatched. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information supplied by the customer. Additional carrier or reshipping charges may apply when an address error causes a package to be returned.

8Orders Arriving in Multiple Packages

Items from one order may be packed or shipped separately because of product size, availability, warehouse location, or carrier limits. Separate packages may arrive on different days and may have different tracking numbers. A partial delivery does not always mean an item is missing.

9Shipping Delays

Delivery can be delayed by high order volume, severe weather, natural events, carrier disruption, customs inspection, public holidays, incorrect addresses, remote destinations, security checks, or other circumstances outside our reasonable control. We will provide available information when we become aware of a material delay, but we cannot guarantee carrier delivery dates.

If your tracking has not updated for several business days or the estimated window has passed, contact us with your order number so we can review the available shipment information.

10Failed Delivery and Returned Packages

The customer is responsible for being available to receive the order when required and for following any carrier delivery instructions. If delivery cannot be completed, the carrier may attempt redelivery, hold the package for collection, or return it to the sender.

If a package is returned because of an incorrect address, refusal, missed collection, or repeated failed delivery, contact us. Reshipping may require payment of additional shipping costs. Any refund connected to a returned package will be handled under the applicable return and refund terms after the item is received and reviewed.

11Lost or Missing Packages

If tracking marks a package as delivered but you cannot find it, first check the delivery area, household members, neighbors, building staff, safe locations, and any carrier notice. Then contact the carrier using the tracking number.

If the package remains missing, email us with your order number and tracking details. We will review the available information and may work with the carrier. Carrier investigations can require extra time. Any replacement or refund will depend on the investigation result, order facts, and applicable consumer law.

12Damaged, Defective, or Incorrect Items

Inspect your order soon after delivery. If an item arrives damaged, defective, or different from what you ordered, email sales@luxorashelves.com promptly. Include your full name, order number, a clear description, and clear photos of the item, packaging, shipping label, and damaged area.

Keep the product and all original packaging while the matter is being reviewed. Do not install, alter, discard, or return an affected item before receiving instructions, unless doing so is necessary for safety.

13International Duties and Taxes

For international orders, customs duties, import taxes, brokerage fees, and local charges may be assessed by the destination country or carrier. Unless checkout clearly states otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Customs processing may extend delivery beyond the estimated shipping time.