Refund Policy

130-Day Refund Guarantee

Luxora Shelves provides a 30-day refund guarantee. You may request a return for an eligible product within 30 calendar days from the date the order is marked as delivered by the carrier.

A return request sent after the 30-day period may not be accepted unless applicable law requires otherwise. Starting a return within 30 days does not remove the need to meet the eligibility rules below.

2Return Eligibility

To qualify for a change-of-mind return and refund, the product must:

• Be requested for return within 30 calendar days of delivery.
• Be unused, uninstalled, unassembled, unaltered, and in resalable condition.
• Include all parts, hardware, manuals, protective materials, and accessories originally supplied.
• Be returned in its original packaging wherever reasonably possible.
• Include valid proof of purchase from luxorashelves.com.
• Be returned according to the instructions issued by Luxora Shelves.

You may carefully inspect the product after delivery. However, signs of installation, assembly, wall mounting, use, modification, avoidable damage, or missing parts may make the product ineligible or may reduce the refund where permitted by law.

3Non-Returnable Items

Unless the item is faulty, damaged on arrival, incorrect, or returnable under applicable law, we do not accept returns for:

• Products returned after the 30-day return period.
• Items that have been installed, mounted, assembled, used, altered, painted, cut, drilled, or otherwise modified.
• Products damaged through misuse, improper installation, poor handling, neglect, or failure to follow product instructions.
• Items missing parts, hardware, accessories, or important packaging.
• Customized, personalized, made-to-order, or specially configured products.
• Gift cards, downloadable items, or products clearly marked as final sale or non-returnable before purchase.
• Items not purchased directly from luxorashelves.com.

4How to Start a Return

Do not send a product back without first contacting us. An unapproved return may be delayed, refused, or sent back to you.

1. Email our teamWrite to sales@luxorashelves.com within 30 days of delivery.
2. Provide the detailsInclude your full name, order number, product name, reason for return, and clear photos showing the item and its condition.
3. Wait for instructionsWe will review the request and provide return instructions if the item is eligible.
4. Pack the product safelyUse the original packaging when possible and include every part, accessory, and document.
5. Send and keep proofUse the instructed return method and keep the receipt and tracking information until the return is completed.

5Return Shipping

For a change-of-mind return, the customer is responsible for return shipping costs unless we confirm otherwise in writing or applicable law requires a different result. Original shipping charges are not refundable for change-of-mind returns.

If we confirm that the product arrived damaged, defective, or incorrect, Luxora Shelves will provide instructions for an appropriate return, replacement, or refund and will cover reasonable return shipping when a return is required.

Return packages should use a trackable service. Luxora Shelves is not responsible for a customer return that is lost, misdirected, or damaged before it reaches the instructed return destination.

6Return Inspection

Returned products are inspected after they arrive. We check the product condition, parts, accessories, packaging, and order details. If the return meets this policy, the refund is approved.

If an item is used, incomplete, damaged after delivery, modified, or not in resalable condition, we may refuse the return or make a reasonable deduction from the refund where allowed by law. We will contact you if the returned product does not match the approved return request.

7Refund Processing

After an eligible return is received, inspected, and approved, we issue the refund to the original payment method. Please allow up to 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, payment provider, and location.

The refunded amount covers the approved product price and any taxes that must be refunded. Original delivery charges, optional express charges, return shipping costs, customs duties, import taxes, and similar fees are not refundable unless the return is caused by our error, the item is confirmed faulty or damaged, or applicable law requires otherwise.

We do not control the time a bank or payment provider takes to post an approved refund.

8Damaged, Defective, or Incorrect Items

Inspect your order soon after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, email us promptly at sales@luxorashelves.com. Include your order number, a clear explanation, and photos of the product, damaged area, packaging, shipping label, and all received parts.

Keep the item and original packaging while we review the issue. Do not install, repair, modify, discard, or return it before receiving instructions unless immediate action is required for safety. Depending on the situation, we may offer replacement parts, a replacement product, a return for refund, or another suitable solution.

9Exchanges

Direct exchanges depend on product availability and may not always be possible. The fastest option may be to return the eligible item under this policy and place a separate order for the preferred product. If an incorrect or defective product was received, contact us before placing another order so we can review the issue.

10Order Cancellations

To request a cancellation, email us as soon as possible with your order number. We will try to help, but cancellation cannot be guaranteed after processing has started or the order has been dispatched. If an order can no longer be cancelled, you may request a return after delivery under this Refund Policy.

11Late or Missing Refunds

If you received a refund confirmation but the funds have not appeared after 10 business days, first check the original payment account and contact your bank, card issuer, or payment provider. Posting times vary. If they cannot locate the refund, email us with your order number and refund confirmation details so we can review the transaction.

12Your Legal Rights

This policy does not limit any mandatory consumer rights available under the law that applies to you. If local law provides a longer cancellation period, a remedy for faulty goods, or another protection that cannot legally be excluded, that legal right will continue to apply.