Privacy Policy

1Scope

This Privacy Policy applies when you visit the Website, create or use an account if account features are available, place or attempt to place an order, subscribe to marketing, contact us, submit a review, or otherwise interact with Luxora Shelves online. It does not apply to websites or services operated independently by third parties.

2Information We Collect

Information you provide

• Contact details: name, email address, telephone number, billing address, and delivery address.
• Order details: products viewed or purchased, order number, order value, delivery preferences, and transaction history.
• Account information: login details, saved preferences, wish-list information, and account settings when these features are available.
• Payment-related information: payment method and limited transaction details. Full payment-card information is generally collected and processed directly by payment service providers rather than stored by us.
• Communications: messages, support requests, returns information, photos or documents you send, survey answers, reviews, and other content you provide.
• Marketing preferences: whether you want to receive promotional messages and how you interact with those messages.

Information collected automatically

• IP address, browser type, device type, operating system, language, approximate location based on IP address, and device identifiers.
• Pages viewed, links clicked, referring page, search activity, cart activity, session time, errors, and other Website usage data.
• Cookie, pixel, local-storage, and similar technology data, subject to your available settings and consent choices.

Information from other sources

We may receive information from payment processors, delivery companies, fraud-prevention providers, analytics providers, advertising partners, social platforms, and other service providers that support the Website and our business.

3How We Collect Information

We collect information directly from you, automatically through the Website, and from service providers or business partners. For example, you provide information during checkout or when emailing us; browser and device data may be collected automatically; and delivery or payment partners may send transaction or status information needed to complete an order.

4How We Use Information

• Provide, operate, maintain, and improve the Website.
• Process payments, confirm orders, arrange delivery, and provide order updates.
• Manage returns, refunds, replacements, warranties, disputes, and customer support.
• Personalize content, remember preferences, and improve product recommendations.
• Send service messages and, where permitted, promotional emails or advertising.
• Measure Website performance, understand customer activity, and develop our products and services.
• Detect, investigate, and prevent fraud, misuse, security incidents, and illegal activity.
• Enforce our terms, protect our rights and users, comply with law, and respond to lawful requests.
• Complete a merger, financing, sale, reorganization, or similar business transaction.

5Legal Bases for Processing

Where data-protection law requires a legal basis, we rely on one or more of the following:

• Contract: processing needed to accept, manage, deliver, or support your order.
• Legitimate interests: operating and improving our business, protecting the Website, preventing fraud, and understanding customer needs, where those interests are not overridden by your rights.
• Consent: where you choose to receive certain marketing or accept non-essential cookies. You may withdraw consent at any time.
• Legal obligation: processing needed for tax, accounting, consumer-protection, law-enforcement, or other legal requirements.

6Cookies and Similar Technologies

We and providers working for us may use cookies, pixels, tags, software development kits, local storage, and similar tools. These technologies can keep the Website working, remember your choices, support checkout, protect against fraud, measure traffic, understand performance, and help deliver or measure advertising.

You can manage cookies through any consent tool shown on the Website and through your browser settings. Blocking some cookies may affect Website features. Browser “Do Not Track” signals are not handled consistently across the industry. Where required by applicable law and supported by our systems, we will process recognized opt-out preference signals.

7How We Share Information

We may disclose personal information only as reasonably needed for the purposes described in this policy, including to:

• Service providers: website hosting, e-commerce platforms, payment processing, order management, delivery, customer support, email, analytics, advertising, fraud prevention, security, professional advice, and data storage providers.
• Business and advertising partners: partners that help us measure campaigns, reach customers, or provide connected features, subject to applicable choices and law.
• Authorities and other parties: courts, regulators, law enforcement, rights holders, or others when required by law or reasonably needed to protect rights, safety, property, and the integrity of our services.
• Transaction parties: buyers, investors, lenders, advisers, or successors involved in a proposed or completed business sale, merger, financing, restructuring, or transfer.
• At your direction: other parties when you ask us to share information or give consent.

Service providers are expected to use information only for agreed services and to protect it as required by contract and law.

8Sale, Sharing, and Targeted Advertising

Luxora Shelves does not sell personal information for money. Some privacy laws define “sale” or “sharing” broadly and may include certain analytics or advertising activities involving cookies or similar technologies. Where such activities apply, eligible users may request to opt out by using available cookie controls or emailing sales@luxorashelves.com with the subject “Privacy Opt-Out Request.” We do not knowingly sell or share the personal information of people under 16 for targeted or cross-context behavioral advertising.

9Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing orders and support, maintaining business and transaction records, meeting tax or legal duties, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary based on the type and sensitivity of the information, the relationship with you, legal requirements, and operational needs. We may retain de-identified or aggregated information where it can no longer reasonably identify you.

10Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, internet transmission, or storage system can be guaranteed to be completely secure. You should use a strong, unique password for any account and contact us if you believe your interaction with Luxora Shelves is no longer secure.

11International Data Transfers

Luxora Shelves and its service providers may process information in countries other than the country where you live. Privacy laws in those locations may differ. Where required, we use lawful transfer methods and appropriate safeguards for international transfers of personal information.

12Your Privacy Rights

Depending on where you live and subject to legal limits, you may have the right to:

• Request access to or a copy of your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent where processing depends on consent.
• Opt out of marketing, targeted advertising, or certain forms of sale or sharing.
• Appeal a decision we make about a privacy request where local law provides that right.
• Complain to a data-protection regulator in your country or region.

To submit a request, email sales@luxorashelves.com with the subject “Privacy Request” and describe the right you want to use. We may request information needed to verify your identity and protect your data. An authorized agent may submit a request where permitted, but we may ask for proof of authority and identity. We will not unlawfully discriminate against you for exercising a privacy right.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. You may still receive non-promotional messages about orders, security, policy changes, or customer support.

13Children’s Privacy

The Website is intended for a general audience and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review and delete it where required.

14Third-Party Links and Services

The Website may contain links to third-party websites, apps, social platforms, or services. Their privacy practices are controlled by their own policies. Luxora Shelves is not responsible for the privacy, security, or content of independently operated third-party services. Review their policies before providing personal information.

15Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal duties. The revised policy will be posted on this page with a new effective date. If a change is material, we may provide additional notice where required by law.